Troubleshooting Login

Getting stuck at the login page

If the page appears stuck or doesn’t finish loading, check these conditions:

• Browser cookies are blocked: Clear cookies or open the site in an incognito window to test if the issue resolves
• Popup blockers are enabled: Allow popups for hypertask.ai to ensure authentication flows complete
• Network proxy or VPN: Temporarily disable your proxy and try again
• Cached credentials in a browser: Use a different browser or clear saved credentials

”Email not found” or “Invalid email”

Create a free account or contact your team administrator if you don’t see an option to sign up.

Resetting password

1. Click Log in
2. Select Forgot password
3. Enter your email address and follow the password-reset link sent to your inbox
4. If you don’t receive a reset email, check your spam folder or contact support

Unable to log in after email change

Notify your team administrator to remove your old email from user records and allow you to sign up or join again with the updated email.

Account switching behavior

When you start a new login for a different account from the same browser:

• The previous user’s session is properly cleared (Max-Age=0 cookies)
• Both Better Auth and user identity cookies are set for the new account
• You’re immediately redirected to a board as the new user

Your logged-in state persists across sessions; hiding or closing the browser doesn’t automatically log you out unless you explicitly sign out. Authentication is verified server-side on each request via the signed ht_session cookie.

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If none of these steps resolve your issue, you can request help from the Hypertask team.